Fundraising Operations Development Manager

4 weeks ago


London, Greater London, United Kingdom Sue Ryder Full time
Fundraising Operations Development Manager

Sue Ryder is seeking a highly skilled Fundraising Operations Development Manager to join their team. This role will play a crucial part in leading the implementation and management of Sue Ryder's world-class fundraising operations model, ensuring the successful delivery of key strategic projects.

About the Role

As a Fundraising Operations Development Manager, you will report to the Head of Supporter Experience, Data and Insight. You will work collaboratively with colleagues across the fundraising directorate to ensure that our Supporter Experience, Data and Insight team provides exceptional service to our internal customers. Your key responsibilities will include:

  • Managing and reporting on fundraising operations performance based on Key Performance Indicators (KPIs), as well as project deliverables within the fundraising operations remit.
  • Ensuring the experiences of key stakeholders align with our strategic aims, as defined in our world-class fundraising operations strategy.
  • Working with key stakeholders to identify new ways of working, to enhance and improve fundraising operations processes and systems, and to develop and manage central process resources.
  • Overseeing and coordinating cross-departmental and cross-organisational fundraising operations projects.
  • Overseeing the wider team's prioritisation process and ensuring information is available for periodic reviews.
  • Managing line reports within organisational guidelines, undertaking necessary management responsibilities.
About You

We are looking for a strategic thinker with a deep understanding of effective fundraising operations. You will have experience leading and delivering projects successfully within clear and communicated timelines. You will also have experience working effectively in a complex organisation of a similar scale and breadth of fundraising. Additionally, you will have experience of Change Management and Improvement, as well as effective approaches to process improvement and change.

You will have the ability to evaluate processes and workflows holistically to identify areas for improvement and drive process improvement and change. You will also have data and technical skills, with an understanding of the importance of clean and consistent data for business planning.

What We Offer

Sue Ryder offers a competitive benefits package, including 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), a company pension scheme, staff discount with thousands of retailers, a refer a friend scheme, and enhanced maternity, paternity and adoption pay.



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