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Equipment Services Process Expert
2 months ago
Job Summary
Expert Employment is seeking a highly skilled Service Operations Specialist to join our team and help further develop our clients' Field Service Management business systems across Europe.
The ideal candidate will have a deep understanding of field equipment repair, maintenance, and services operations, as well as data analysis skills, including SQL reporting.
Key Responsibilities
- Understanding, documenting, and mapping Equipment Services delivery processes to optimize business performance.
- Analyzing the Service Operations business needs and identifying areas for improvement or optimization opportunities.
- Developing Field Service Management documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and other relevant documentation.
- Collaborating with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools.
Requirements
- Experience in analytical roles supporting Service processes.
- Knowledge of Field Service Management systems and data analysis tools.
- SQL report writing experience and proficiency in Power BI or similar analytical tools.
- Background in manufacturing, aerospace, biotech, defense, or similar capital equipment services industries.
- Bachelor's degree in Business, IT, engineering, or a related field.
- Excellent conceptual, analytical, and communication skills.
