Business Process Optimization Specialist
2 days ago
Expert Employment is seeking a skilled Field Management Analyst to contribute to the development of innovative solutions that enhance our service business processes. As a key member of our team, you will work collaboratively across departments to drive the implementation of decisions that improve our operations.
Key Responsibilities- Process Mapping: Document and map our Service business processes to identify areas for improvement.
- Business Analysis: Analyze Service business needs and identify business problems to develop effective solutions.
- Documentation: Develop comprehensive documentation for our Field Service Management system, including requirements documents, use cases, user stories, workflows, test scenarios, and training materials.
- Data Analysis: Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts using Power BI and other analysis tools.
- SQL Report Writing: Perform SQL report writing as needed to support business decisions.
- Training and Development: Create and conduct FSM system training to ensure seamless adoption.
- Education: Bachelor's degree in engineering, business, or a related field.
- Experience: Two to three years of experience in an analytical role supporting a Service operation.
- Field Service Management: Experience with Field Service Management systems.
- SQL Report Writing: SQL report writing experience.
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