Infrastructure Operations Specialist
11 hours ago
Jameson Legal is seeking a skilled Infrastructure Operations Analyst to join their team in Leeds. This is an exciting opportunity for a motivated individual to work in a dynamic office environment with a 4 on 4 off shift pattern.
The successful candidate will report to the Infrastructure Operations Duty Manager and be responsible for proactively monitoring internal systems using company monitoring tools. They will ensure all system monitoring alerts are processed in a timely manner and that incidents and changes are handled appropriately.
Main Responsibilities:
- Raising and managing incidents via the ITSM system and other BAU tasks.
- Ensuring customer problems are resolved to a satisfactory conclusion.
- Maintaining the team's knowledge base.
- Ensuring Incident OLA and SLAs are met.
- Managing major incidents.
- Providing support to the infrastructure team.
- Delivering a professional service at all times.
Main Requirements:
- Experience with Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, and Network Technologies (WAN/LAN) and Remote Access.
- Incident management experience on an ITSM system.
- Understanding of creating knowledge base documentation.
- Knowledge of system monitoring tools, including Microsoft System Center Operations Manager, Solarwinds, and Squared Up.
- Logical approach to troubleshooting, diagnosing, and resolving problems.
- Ability to work under pressure while demonstrating a positive approach to work.
To be considered for this role, you must possess excellent communication skills, including verbal, written, and listening skills, as well as strong customer service skills.
This is an exciting opportunity that offers a competitive salary and opportunities for career progression.
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