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B2B Customer Support Coordinator
2 months ago
We are seeking a detail-oriented and proactive B2B Customer Support Coordinator to join our team. This role is essential for ensuring smooth order processing and providing exceptional support to our clients.
Key Responsibilities:
- Order Management: Efficiently process customer orders received through various channels, ensuring accurate entry into our systems.
- Sales Support: Assist the sales department with administrative tasks, including the preparation of sales documentation and management of customer relationship management (CRM) systems.
- Order Adjustments: Handle modifications, cancellations, or replacements of orders promptly and effectively.
- Pricing Verification: Confirm pricing accuracy and assess minimum order requirements and shipping costs.
- Order Confirmation: Validate orders against original requests and communicate details with clients.
- Customer Interaction: Address customer inquiries in a timely and professional manner.
- Issue Resolution: Manage customer complaints to ensure satisfaction and uphold company standards.
Candidate Profile:
- A self-motivated and organized individual with a positive attitude.
- Proficient in computer applications, particularly Microsoft Office; experience with SAP is advantageous.
- Able to work independently as well as collaboratively within a team.
- Strong attention to detail and numerical proficiency.
- Excellent verbal communication skills with a confident phone demeanor.
- Capable of managing stress, prioritizing tasks, and meeting deadlines.
- Good analytical skills and a quick learner.
- Prior experience in office-based customer service and order processing is essential.
Why Join Us?
This is an excellent opportunity to become part of a supportive team that values both challenges and rewards. The role offers a dynamic work environment with varying pace, ensuring that you will find both excitement and tranquility in your daily tasks. If you are meticulous, accurate, and a team player, you will thrive in this position.
