Customer Service Coordinator
3 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Customer Service Administrator to join our National Accounts Helpdesk team. As a key member of our team, you will be responsible for providing exceptional customer service, managing customer relationships, and ensuring timely and accurate invoicing.
Key Responsibilities:
- Provide excellent customer service to National Account customers via phone, email, and in-person
- Manage customer relationships, including responding to inquiries, resolving issues, and escalating concerns
- Process and verify customer orders, including confirming prices and ensuring accurate invoicing
- Collaborate with the Helpdesk Manager to achieve team goals and objectives
- Perform administrative tasks, including filing, scanning, and data entry
Requirements:
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to work under pressure in a fast-paced environment
- Results-driven and self-motivated with a focus on delivering high-quality results
- Excellent team working skills and ability to build strong relationships with colleagues and customers
What We Offer:
- A competitive salary and annual bonus scheme
- A comprehensive benefits package, including a pension plan and employee recognition schemes
- Opportunities for professional development and growth within the company
- A dynamic and supportive work environment with a strong focus on teamwork and collaboration
About CSG:
CSG is an equal opportunities employer committed to providing a positive and inclusive work environment. We value diversity and welcome applications from candidates from all backgrounds.
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