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Client Relationship Manager

2 months ago

Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

Sword Group is a leading provider of innovative business technology solutions across various industries, including Energy, Public Sector, and Finance. We are dedicated to driving transformative change within our client organizations by leveraging proven technologies, specialized teams, and extensive domain expertise. Our mission is to build strong technical foundations that support platforms, data management, and business applications, ultimately addressing our clients' unique challenges and helping them achieve their strategic goals.

Position Overview:

The Client Relationship Manager is essential in fostering long-lasting partnerships with our customers and collaborating closely with our skilled sales and technical pre-sales teams. The successful candidate will play a pivotal role in enhancing existing client accounts and exploring new market opportunities.

Core Responsibilities:

  • Oversee designated strategic accounts to achieve or surpass sales objectives.
  • Establish and nurture robust, long-term relationships with key customer stakeholders and executive sponsors.
  • Follow the Account Management process and governance framework diligently.
  • Report on progress against key initiatives to both internal and external stakeholders.
  • Lead the preparation of sales presentations, proposals, and tenders.
  • Work collaboratively with internal teams to ensure exceptional service delivery.
  • Enhance awareness of Sword Group's capabilities on a global scale.
  • Manage contracts and engage in effective negotiations.

Qualifications:

  • Proven experience in business account management or sales within the industry.
  • Ability to formulate and implement complex sales and account development strategies.
  • Demonstrated success in acquiring new client accounts.
  • History of managing large and intricate accounts as a trusted advisor.
  • Competence in collaborating across multiple disciplines.
  • Strong skills in relationship-building at various organizational levels.
  • Commercially oriented mindset with strategic thinking capabilities.
  • Goal-focused and driven by targets.
  • Understanding of contracts and procurement processes.
  • Excellent communication, interpersonal, and time-management abilities.
  • Experience in the Energy sector and familiarity with selling IT services and consultancy in the UK is advantageous.

Employee Benefits:

At Sword Group, we prioritize the well-being of our employees, invest in their training and career advancement, and cultivate an inclusive team environment where every contribution is valued. Our benefits package is designed to support professional growth and enhance overall quality of life. In addition to a competitive salary, our benefits include:

  • Personalized career development opportunities tailored to individual goals.
  • Flexible working arrangements to promote a healthy work-life balance.
  • A comprehensive benefits package that includes generous annual leave, enhanced family-friendly benefits, a pension scheme, access to health and well-being programs, and more.

Sword Group is committed to fostering diversity and inclusion in the workplace and is an equal opportunity employer. We encourage all candidates to consider applying, even if they do not meet every requirement, as we value diverse perspectives and potential. If you require any accommodations during the hiring process, please inform our talent acquisition team when applying so we can provide the necessary support.