Field Installation Specialist

4 weeks ago

Redditch, Worcestershire, United Kingdom Marubeni Komatsu Ltd Full time

Job Overview

About Marubeni Komatsu Ltd

Marubeni Komatsu Ltd is dedicated to empowering businesses in their digital transformation by offering a comprehensive suite of construction site services alongside the rental of advanced digital equipment. We provide cutting-edge GNSS and Machine Control technology from top manufacturers to fulfill our clients' requirements. Our offerings range from Job Site Setup and 3D Data and terrain mapping to tailored training programs for engineers and machine operators.

We are committed to fostering a culture where enthusiastic and driven individuals can build a rewarding career within a reputable organization.

Role Summary

Position Details:

This position is field-based in the Southwest region, where you will report to the Marubeni Komatsu Ltd Office as part of our on-site team, executing installations of aftermarket Machine Control (MC) and Machine Guidance (MG) systems. Strong communication skills are essential to ensure exceptional service delivery through consistent interaction with clients and departmental heads. Additionally, you will offer support and training to end-user clients and assist the sales team with technical expertise on our technology products.

Key Responsibilities:

  • Execute installations of aftermarket MC/MG systems, including:
  • Timely response to installation requests
  • Accurate execution of installations
  • Generation of documentation following installations
  • Conduct site localizations and base station setups as needed.
  • Provide training support for installations of aftermarket MC/MG systems both on-site and at the point of sale.
  • Train personnel and end-users on Machine Control as required.
  • Update the CRM system with details of support calls, installations, and assets.
  • Maintain close communication with clients and other departments to promote Marubeni Komatsu Ltd.

Qualifications and Experience:

  • Experience with heavy machinery and equipment
  • Proven track record of delivering outstanding customer service
  • Proficient in Microsoft Office applications (Outlook, Excel, Teams)
  • GCSEs with grades C or above
  • Ability to work independently and meet deadlines
  • Strong communication skills, self-motivated, and well-organized
  • Technical aptitude with problem-solving skills
  • Experience in installing aftermarket GPS machine systems is desirable
  • Familiarity with CRM systems is a plus
  • Knowledge of Trimble, Leica, and Topcon machine control workflows is advantageous
  • Understanding of GNSS and GPS applications in earthworks and civil engineering is beneficial

Benefits Offered:

  • Competitive salary package
  • Up to 27 days of holiday based on service, in addition to bank holidays and Christmas shutdown
  • Employee Assistance Program
  • Pension scheme
  • Opportunities for career development and progression
  • Death in service benefit
  • Company vehicle provided

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