Quality Assurance Specialist

2 weeks ago


Manchester, United Kingdom CarFinance 247 Full time

Enhance Quality and Compliance at CarFinance 247

CarFinance 247 is seeking a skilled Quality Assurance Specialist to strengthen our team. The selected candidate will be responsible for conducting thorough call monitoring reviews and assessing call standards from a compliance and quality perspective. Providing regular feedback to management, maintaining accurate records, and identifying potential risks are key aspects of this role.

Responsibilities:

  • Conduct daily call monitoring reviews as per the activity plan.
  • Participate in call calibration sessions.
  • Develop a strong understanding of the business processes and call structures.
  • Identify trends and risks in the Quality Assurance activity.
  • Escalate serious issues to the Compliance Manager.

Requirements:

  • Prior experience in a Quality Assurance role.
  • Background in sales or customer service preferred.
  • Adaptability to work in a fast-paced environment.
  • Strong organizational and communication skills.
  • Ability to work well within a team.
  • Good interpersonal and problem-solving skills.
  • Openness to new challenges.


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