Quality Assurance Specialist
2 weeks ago
Enhance Quality and Compliance at CarFinance 247
CarFinance 247 is seeking a skilled Quality Assurance Specialist to strengthen our team. The selected candidate will be responsible for conducting thorough call monitoring reviews and assessing call standards from a compliance and quality perspective. Providing regular feedback to management, maintaining accurate records, and identifying potential risks are key aspects of this role.
Responsibilities:
- Conduct daily call monitoring reviews as per the activity plan.
- Participate in call calibration sessions.
- Develop a strong understanding of the business processes and call structures.
- Identify trends and risks in the Quality Assurance activity.
- Escalate serious issues to the Compliance Manager.
Requirements:
- Prior experience in a Quality Assurance role.
- Background in sales or customer service preferred.
- Adaptability to work in a fast-paced environment.
- Strong organizational and communication skills.
- Ability to work well within a team.
- Good interpersonal and problem-solving skills.
- Openness to new challenges.
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