Residential Lodge Manager

2 months ago

Farnham, Surrey, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced Residential Lodge Manager to join our team. As a key member of our management team, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth day-to-day operation of our retirement development, and maintaining a safe and secure environment.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
  • Organize and coordinate activities and events to enhance the quality of life for residents.
  • Manage contractors and suppliers, ensuring that all work is carried out to a high standard and within budget.
  • Conduct regular health and safety checks, ensuring that the development remains a safe and secure environment.
  • Develop and maintain relationships with residents, their families, and other stakeholders.
  • Work closely with the Area Manager to ensure that the development is run in accordance with company policies and procedures.
Requirements
  • Proven experience in a similar role, preferably in the retirement living or property management sector.
  • Excellent customer service skills, with the ability to build strong relationships with residents and other stakeholders.
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Knowledge of health and safety procedures and protocols.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer
  • A competitive salary of £19,500 per annum.
  • A rent-free one-bedroom apartment with private facilities.
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Thorough induction programme and ongoing training.
  • Professional development and qualifications.

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