Residential Lodge Manager
4 weeks ago
About the Role
Churchill Estates Management Ltd is seeking a highly skilled and experienced Residential Lodge Manager to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our homeowners, while also ensuring the smooth operation of our retirement development.
Key Responsibilities
- Manage the day-to-day operations of the lodge, including organizing activities and events
- Provide a high level of customer service to homeowners, responding to their needs and concerns
- Work closely with contractors and suppliers to ensure the maintenance and upkeep of the development
- Conduct health and safety checks and implement measures to ensure the safety of homeowners and staff
- Develop and maintain strong relationships with homeowners, staff, and external partners
Requirements
- Proven experience in customer service, administration, or a related field
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
What We Offer
- A competitive salary of £19,500 per annum
- A rent-free one-bedroom apartment on-site
- Excellent colleague benefits, including annual holiday entitlement and life assurance
- Ongoing training and professional development opportunities
About Us
Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold retirement living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people.
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