Residential Lodge Manager

3 weeks ago

Farnham, Surrey, United Kingdom Churchill Estates Management Ltd Full time

About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced Residential Lodge Manager to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our homeowners, while also ensuring the smooth operation of our retirement development.

Key Responsibilities

  • Manage the day-to-day operations of the lodge, including organizing activities and events
  • Provide a high level of customer service to homeowners, responding to their needs and concerns
  • Work closely with contractors and suppliers to ensure the maintenance and upkeep of the development
  • Conduct health and safety checks and implement measures to ensure the safety of homeowners and staff
  • Develop and maintain strong relationships with homeowners, staff, and external partners

Requirements

  • Proven experience in customer service, administration, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer

  • A competitive salary of £19,500 per annum
  • A rent-free one-bedroom apartment on-site
  • Excellent colleague benefits, including annual holiday entitlement and life assurance
  • Ongoing training and professional development opportunities

About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold retirement living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people.

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