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Guest Services Coordinator

2 months ago

London, Greater London, United Kingdom London Marriott Kensington Full time £13

Discover a world of opportunities.
Are you prepared to take on a role that encompasses a variety of responsibilities and tasks?

We are seeking a dedicated Guest Services Coordinator (Front Office Coordinator) to become a vital part of our exceptional team at London Marriott Hotel Kensington.

You deserve a career that aligns with your aspirations. You deserve to envision without boundaries. Join a community where every voice matters. Be motivated by what is achievable and carve out your own path. Start your journey, connect with a global network, and evolve into your best self. At Marriott...Be you.

The difference you'll make

First impressions are crucial. You will set the atmosphere for every guest's experience. With a genuinely warm greeting, you will be prepared to address any inquiries and provide information about hotel amenities, services, and the surrounding area. Your efforts will help ensure their stay is memorable. Additionally, by facilitating a seamless check-out process, you will ensure they depart with satisfaction.

Your responsibilities include

  • Managing guest check-ins, assigning accommodations, and activating room access
  • Collaborating with Housekeeping to monitor room readiness for check-in and addressing any guest issues
  • Responding to and processing all guest inquiries, calls, messages, or concerns
  • Providing guests with information and directions regarding hotel facilities and local attractions
  • Handling check-outs and resolving any billing discrepancies
  • Processing payments and room charges, including cashing personal and traveler's checks
  • Confirming reservations and cancellations, and generating daily reports on arrivals and departures

What we seek

  • A friendly, guest-focused demeanor
  • A collaborative team-oriented mindset
  • An optimistic outlook and engaging personality
  • Adaptability, problem-solving skills, and the ability to manage multiple tasks
  • The capability to stand, sit, or walk for extended periods throughout a work shift

Benefits you can enjoy

We will support you both in and out of the workplace by providing:

  • Supportive team members
  • Encouraging leadership
  • Wellness initiatives
  • Opportunities for learning and growth
  • Discounts on accommodations, retail items, dining, and beverages
  • Recognition programs

You are valued here

Our top priority is to ensure you feel as appreciated as our guests. We want you to know that your contributions are significant, and for that, you will be recognized and valued.

LONDON MARRIOTT KENSINGTON

At the 4-star London Marriott Hotel Kensington, ideally situated near some of the city's most iconic landmarks, we distinguish ourselves from the competition. We are committed to our craft, support one another, strive for excellence, and enhance our skills. We are adaptable. Within a stunning seven-story atrium, we are empowered to maintain control and rise above challenges.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are dedicated to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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