Customer Service Representative

2 months ago


Cardiff, Cardiff, United Kingdom Maximus Full time

Customer Service Advisor Role

At Maximus, we're dedicated to delivering exceptional services that make a real difference in people's lives. As a Customer Service Advisor, you'll play a vital role in providing top-notch support to our service users, working closely with various organizations across different sectors.

Key Responsibilities:

  • Customer Support and Guidance: Provide expert advice and guidance to customers on a wide range of topics, ensuring they receive the support they need.
  • Multi-Channel Support: Offer telephone and digital support services with professionalism and integrity, ensuring seamless communication with customers.
  • Service Excellence: Consistently meet or exceed Service Level Agreements (SLAs), demonstrating a commitment to delivering exceptional service.
  • Information Management: Maintain accurate and up-to-date customer records, prioritizing data integrity and confidentiality.
  • Collaboration and Teamwork: Work closely with colleagues to ensure high levels of customer satisfaction, driving continuous service improvement and embracing change positively.
  • Research and Compliance: Conduct effective research on various topics, ensuring compliance with company policies, HR best practices, and relevant regulations.

About Maximus

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.



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