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Office Operations Manager
3 months ago
Job Overview
The primary objective of this role is to guarantee the smooth operation of the Production/Warehouse Office, leading a team to enhance departmental efficiency in areas such as order management for both internal and external stakeholders. This position also involves overseeing specific business accreditations (ISO/CE).
Key Responsibilities
- Supervise the General Office for both production and warehouse, ensuring that a proficient administrative and clerical support service is delivered to the Northumbria Manufacturing Hub.
- Coordinate the processing of orders and invoices, ensuring accurate updates on Sage Systems.
- Assist in the formulation and revision of departmental policies and procedures to maintain compliance with best practice standards.
- Implement protocols to ensure adherence to the organization's policies, procedures, and Standing Financial Instructions.
- Motivate the team to deliver exceptional customer service to both internal and external clients.
About Our Organization
NHFM operates as a fully owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Since its inception in 2012, NHFM has been providing specialized project management services for various capital developments, estate maintenance, and a comprehensive range of facilities services. We manage facilities for a cutting-edge specialist emergency care hospital, three general hospitals, and several smaller community hospitals and clinic sites, covering one of the largest geographical areas of any NHS trust in the country.
By joining our team, you will contribute to making a significant impact on the NHS and the countless individuals who rely on our services annually. For more information about our organization and the benefits of working with us, please visit our website.
Job Duties
- Ensure the effective operation of the Production/Warehouse Office, leading a team to enhance performance in areas such as order processing for both internal and external clients. Oversee business-specific accreditations (ISO/CE).
- Exemplify compassionate and inclusive leadership to foster a culture of collective leadership within the organization. This involves demonstrating a consistent leadership style that (a) engages, enables, and empowers others, (b) utilizes coaching to promote ownership of learning and quality enhancement, (c) facilitates teamwork and collaboration within teams and across organizational boundaries.
- The role holder will also manage all aspects of the customer service experience, identifying areas for improvement in processes and procedures to enhance service quality.
Candidate Profile
Required Qualifications
- Minimum of GCSE or level 2 qualification, or equivalent knowledge of a range of organizational policies and management procedures.
- Proficient knowledge and experience in Microsoft Office applications.
