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Catering and Retail Account Manager
2 months ago
We are seeking a highly skilled and experienced Account Manager to join our team at dnata Catering UK. As an Account Manager, you will be responsible for providing exceptional service to our business partners and driving revenue growth through strategic account planning and management.
Key Responsibilities- Manage all aspects of allocated catering contracts, ensuring ongoing management, compliance, and delivery of contracted obligations and benefits.
- Liaise with clients, suppliers, and internal stakeholders to meet quality standards, service requirements, financial targets, and mitigate risks.
- Develop and execute sales strategies to drive revenue growth and profitability.
- Ensure comprehensive adherence to the Catering Agreement, coordinating new cycles, addressing additional service requests, managing SLAs, and overseeing accurate commercials.
- Manage the menu presentation process with internal stakeholders for allocated accounts to achieve customer satisfaction and meet dcUK commercial targets.
- Review and analyze contract terms, conditions, and obligations to identify potential risks, discrepancies, conflicts, etc.
- Assess material contract changes and obtain authorization from the Head of Sales for any potential change implementation.
- Identify, assess, and mitigate issues and risks associated with contracts, safeguarding the organization's interests.
- Collaborate with the Head of Sales on (re)tender responses for existing accounts, ensuring alignment with strategic objectives set by Director.
- Furnish the Head of Sales with client requirements to facilitate the development or modification of products and services.
- Oversee the implementation of ad hoc (charter) flights/briefs, collaborating closely with relevant Customer Service and Account Support for seamless execution.
- Record and document market data pertaining to both customers and competitors in Salesforce to inform strategic decisions.
- Minimum of 3 years' experience of working within a sales/account management/commercial function/team.
- Strong negotiation skills to lead discussions, influence decision-making, and secure favorable outcomes in contract agreements and managing expectations.
- Proficiency in identifying challenges, analyzing complex situations, and developing creative solutions to address client issues.
- Ability to execute strategic account plans, aligning business objectives with client goals, and identifying growth opportunities to drive revenue and profitability.
- Problem-solving orientation: proactive approach to identifying and resolving issues, finding creative solutions to complex problems.
- Capacity to understand and manage one's emotions, as well as navigate interpersonal dynamics with empathy and diplomacy to resolve potential conflicts effectively.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for sales and account management, we encourage you to apply for this exciting opportunity.
