Platform Support Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Synechron Full time
Job Title: Platform Support Specialist

We're Synechron, a global consultancy that accelerates digital initiatives in financial services. Our team is dedicated to solving complex challenges with innovative solutions.

We're seeking a skilled Platform Support Specialist to join our team, providing comprehensive support for our Global Gen AI Inventory. The successful candidate will be responsible for maintaining and enhancing the inventory management system, which is integral to our operations.

Key Responsibilities:
  • Administer and support the Global Gen AI Inventory platform, ensuring high availability and performance.
  • Manage SharePoint lists that are utilized across various business units to maintain inventory data.
  • Develop and maintain Power Apps forms for data entry and workflow management.
  • Ensure continuous data refresh from the inventory to Power BI reports every 2 minutes.
  • Collaborate with stakeholders to gather requirements and implement enhancements to the inventory reporting system.
  • Provide technical support and training to a growing user base, currently at approximately 50 users.
  • Work on the expansion of the inventory system to capture all Gen AI initiatives across the business.
  • Troubleshoot and resolve any issues related to platform functionality.
  • Maintain documentation of the inventory system and reporting processes.
Technical Skills Required:
  • Proficiency in SharePoint administration and customization.
  • Experience with Power Apps for creating and managing forms and workflows.
  • Expertise in Power BI for data visualization and report creation.
  • Strong understanding of data integration and real-time data refresh mechanisms.

Synechron's offices are located in London's Square Mile, close to Liverpool Street, Moorgate, and Bank. We offer a flexible working policy, with three days in the London office and two days at home. Our Diversity Statement emphasizes our commitment to fostering an inclusive culture, promoting equality, diversity, and an environment that is respectful to all.



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