Senior Sales Operations Specialist
6 days ago
We are seeking a highly skilled and experienced Senior Sales Support Specialist to join our team at Reliant Resourcing Limited. As a key member of our sales support team, you will play a critical role in ensuring the smooth operation of our sales administration processes.
Key Responsibilities- Order Processing: Manage the end-to-end process of order handling, ensuring accuracy and efficiency from order placement to delivery.
- Sales Support: Assist the sales team by preparing quotations, handling customer inquiries, and ensuring smooth communication between internal teams and clients.
- Export Documentation: Handle all export-related paperwork, including compliance with international regulations, to ensure timely and accurate shipment of goods.
- Aftersales Support: Provide post-sales support, resolving customer queries and handling returns or warranty issues.
- Customer Service: Deliver exceptional service by responding promptly to customer inquiries, troubleshooting issues, and ensuring customer satisfaction throughout the sales process.
- Coordination: Liaise with various departments, including logistics, production, and finance, to ensure a seamless workflow.
- Proven experience in a sales support or order processing role, ideally in a dynamic, fast-paced environment.
- Strong knowledge of export documentation and international trade procedures.
- Exceptional organisational skills and attention to detail.
- Excellent communication and customer service abilities.
- Proficient in using CRM systems and Microsoft Office Suite.
- Ability to multitask, prioritize, and meet deadlines.
- Team player with a proactive and problem-solving approach.
- Ability to inspire and mentor colleagues.
- Competitive salary and benefits package.
- Opportunity to work in a vibrant, growing company with a supportive team environment.
- A dynamic and fast-paced work environment.
- Annual Leave
- Pension scheme
- Staff discounts
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