Senior Operations Executive

2 months ago

Peterborough, Peterborough, United Kingdom Bauer Media Group Full time

About the Role:

The Senior Central Operations Executive will be responsible for ensuring the accuracy and synchronization of information on the sales system with master data and finance systems to generate accurate invoices. This role will also serve as the first point of contact for any invoice queries and will be responsible for maintaining customer data to ensure it aligns with downstream systems.

Main Responsibilities:

  • Manage customer invoice disputes and process credits/recharges in accordance with Sales Operations Service Level Agreements and company guidelines.
  • Ensure that credits processed are in line with services agreed and provided at the booking stage, and discuss alternative points of action if necessary.
  • Prepare all Print and Digital orders for monthly invoicing, including the placement of billing blocks where required.
  • Provide regular and consistent reports to key stakeholders on any risks to revenue, including Unbillable Reports, Credit and Dispute Trackers, and Pre-Stop/On-Stop reports.
  • Conduct digital advertising reconciliation at month-end.
  • Manage the detection and prevention of duplicate accounts and minimize their occurrence.
  • Possess and maintain a good understanding of Digital Sales, Print Sales, and Credit Control, ensuring knowledge of processes and internal departments is regularly updated as necessary.
  • Liaise with the reporting team to ensure consistent and accurate reporting of revenue and work with the team to rectify any revenue discrepancies that occur.
  • Comply with and fulfill audit requests as and when received.
  • Manage queries to ensure resolution within agreed timescales.
  • Produce ad hoc reports as required.
  • Manage and maintain special bespoke billing requests.
  • Manage prepay refunds and load cash batches.
  • Create digital check sheets throughout the month and at month-end digital checks for digital reconciliations.
  • Generate daily invoicing batches.
  • Carry out detailed initial checks and review checks of invoice batches to ensure all information is correct.
  • Provide the first point of contact for all customer invoice queries and ensure they are resolved within agreed timescales.
  • Ensure invoice queries are fully investigated and credit notes are processed in accordance with appropriate procedures.

Requirements:

  • Analytical attention to detail.
  • The ability to manage and organize varied workloads and deadlines.
  • A proactive attitude with a team-oriented, collaborative working style.
  • Excellent communication skills, both written and verbal.
  • Self-motivated with a positive attitude.
  • Effective time management.
  • A curious mindset and the willingness to learn and adapt with change.
  • Conscientious – punctual, willing to work hard, and go beyond the call of duty.
  • First-class numeracy and administrative skills.
  • A creative thought process, with a solutions-based approach to problem-solving.
  • Proficient in the use of Word, Excel, and PowerPoint.
  • Good interpersonal skills, with the self-assurance to liaise with Bauer colleagues within different teams and different levels of seniority.

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