Senior Operations Executive

2 weeks ago

Peterborough, Peterborough, United Kingdom Bauer Media Group Full time
Job Title: Senior Central Operations Executive

About the Role:

The Senior Central Operations Executive will play a crucial role in ensuring the accuracy and synchronization of information on the sales system with master data and finance systems to generate accurate invoices. This position will also be the first point of contact for any invoice queries and will be responsible for maintaining customer data to keep it aligned with downstream systems.

Main Responsibilities:

  • Manage customer invoice disputes and process credits/recharges in accordance with Sales Ops SLA's and company guidelines.
  • Ensure that credits processed are in line with services agreed and provided at the booking stage, and discuss alternative points of action if necessary.
  • Prepare all Print and Digital orders for monthly invoicing, including placement of billing blocks where necessary.
  • Provide regular and consistent reports to key stakeholders on risks to revenue, including Unbillable Reports, Credit and Dispute Trackers, and Pre-Stop/On-Stop reports.
  • Conduct digital advertising reconciliation at month end.
  • Manage account and customer information held in sales systems, including qualifying leads into accounts, managing amendments, and setting up and maintaining in downstream systems.
  • Detect and prevent duplicate accounts and minimize their occurrence.
  • Possess and maintain a good understanding of Digital Sales, Print Sales, and Credit Control, and ensure knowledge of processes and internal departments is regularly updated.
  • Liaise with the reporting team to ensure consistent and accurate reporting of revenue and work with the team to rectify any revenue discrepancies.
  • Comply with and fulfill audit requests as and when they are received.
  • Manage queries to ensure resolution within agreed timescales.
  • Produce ad hoc reports when required.
  • Manage and maintain special bespoke billing requests.
  • Manage prepay refunds and load cash batches.
  • Create digital check sheets throughout the month and at month end digital checks for digital reconciliations.
  • Generate daily invoicing batches.
  • Carry out detailed initial checks and review checks of invoice batches to ensure all information is correct.
  • Provide the first point of contact for all customer invoice queries and ensure they are resolved within agreed timescales.
  • Ensure invoice queries are fully investigated and credit notes are processed in accordance with appropriate procedures.

Requirements:

  • Analytical attention to detail.
  • The ability to manage and organize varied workloads and deadlines.
  • A proactive attitude with a team-oriented, collaborative working style.
  • Excellent communication skills, both written and verbal.
  • Self-motivated with a positive attitude.
  • Effective time management.
  • A curious mindset and the willingness to learn and adapt with change.
  • Conscientious – punctual, willing to work hard and go beyond the call of duty.
  • First-class numeracy and administrative skills.
  • A creative thought process, with a solutions-based approach to problem-solving.
  • Proficient in the use of Word, Excel, and PowerPoint.
  • Good interpersonal skills, with the self-assurance to liaise with Bauer colleagues within different teams and different levels of seniority.

Package Description:

Rewards packages at Bauer Media offer a range of salary sacrifice benefits, such as our pension scheme and flexible holidays, as well as exclusive perks like great deals and discounts for everyday life.


• 25 days holiday + bank holidays + 2 volunteer days

• Internal Bauer Academy – Wide range of learning opportunities to support with your Career Development

• Opportunity to buy additional holiday

• Enhanced Maternity and Paternity pay

• Company pension

• Cycle to work scheme, tech loan scheme and groups discounts for healthcare insurance

• Discounted subscriptions on Bauer publications (50%)

• Thrive initiatives – Wellbeing at Bauer

• Opportunities to contribute to our Belonging@Bauer and Sustainability initiatives

• Discounted high street vouchers

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