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Senior Sales Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom RELIANT RESOURCING LIMITED Full time

Job Summary:

We are seeking a highly skilled and experienced Sales Support Specialist to join our team at Reliant Resourcing Limited. As a key member of our sales team, you will be responsible for providing exceptional support across all aspects of order processing and sales administration.

Key Responsibilities:

  • Order Processing: Manage the end-to-end process of order handling, ensuring accuracy and efficiency from order placement to delivery.
  • Sales Support: Assist the sales team by preparing quotations, handling customer inquiries, and ensuring smooth communication between internal teams and clients.
  • Export Documentation: Handle all export-related paperwork, including compliance with international regulations, to ensure timely and accurate shipment of goods.
  • Aftersales Support: Provide post-sales support, resolving customer queries and handling returns or warranty issues.
  • Customer Service: Deliver exceptional service by responding promptly to customer inquiries, troubleshooting issues, and ensuring customer satisfaction throughout the sales process.
  • Coordination: Liaise with various departments, including logistics, production, and finance, to ensure a seamless workflow.

Requirements:

  • Proven experience in a sales support or order processing role, ideally in a dynamic, fast-paced environment.
  • Strong knowledge of export documentation and international trade procedures.
  • Exceptional organisational skills and attention to detail.
  • Excellent communication and customer service abilities.
  • Proficient in using CRM systems and Microsoft Office Suite.
  • Ability to multitask, prioritize, and meet deadlines.
  • Team player with a proactive and problem-solving approach.
  • Ability to inspire and mentor colleagues.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a vibrant, growing company with a supportive team environment.
  • A dynamic and fast-paced work environment.
  • Annual Leave.
  • Pension scheme.
  • Staff discounts.