Business and Digital Operations Coordinator

8 hours ago

Chelmsford, Essex, United Kingdom Essex County Council Full time
Business Support Administrator

Fixed Term, Full Time

Please note this is a fixed term contract opportunity until 31st March 2025.

The Business Support Administrator plays a key role in delivering administrative and support activities, proactively managing workload, taking initiative, and using personal judgement to resolve internal and external customer issues. A strong working knowledge of the activities provided within a business centre and the processes required is essential to provide coaching and mentoring support to Business Support Assistants.

Key Responsibilities
  • Supporting the digital strategy and digital inclusion workstreams within the Digital Essex team.
  • Attending and supporting meetings by preparing agendas, taking notes, and tracking actions.
  • Managing the project calendar, scheduling meetings, and booking rooms.
  • Supporting the preparation of reports and project packs for both internal and external stakeholders.
  • Liaising with various local authority leaders, partners, and consultants.
Specific Responsibilities – Digital Strategy Support
  • Supporting the early stages of a large-scale digital strategy project involving public sector, private consultants, and academic institutions.
  • Collaborating with stakeholders across public services (e.g., housing, highways, adult social care) to identify regional digital capabilities and develop problem statements.
  • Ensuring project plans are maintained, and actions are completed on time.
  • Preparing for strategic workshops and tracking the approval process with local authority leaders.
Specific Responsibilities – Digital Inclusion Support
  • Monitoring device applications for vulnerable individuals and communities and coordinating with the Digital Inclusion Lead to manage device stock.
  • Ensuring disclaimers are completed and arranging collection or delivery of devices to support digital inclusion efforts.
  • Monitoring project deliverables and updating the Communications Database.
  • Supporting digital inclusion events and activities, including the management of devices and materials.

Requirements

  • Educated to RQF Level 2 (GCSE), including Maths and English, with an NVQ Administration Level 2 or equivalent by experience.
  • Good working knowledge of all MS Office, including Outlook, Teams and Excel.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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