IT Support Specialist

1 week ago


Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time

Job Title: Ad-Hoc IT Engineer

Job Type: Full-time

Industry: Construction and Maintenance

Location: Glasgow

Job Description:

We are seeking a highly skilled and experienced IT Support Specialist to join our team at a leading construction and maintenance company based in Glasgow. As a Technical Support Officer, you will be responsible for providing technical support and assistance to our employees, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support and assistance to employees, resolving hardware and software issues in a timely and professional manner.
  • Configure and deploy desktop operating systems, applications, and software, ensuring that they meet the organization's requirements and standards.
  • Implement and maintain desktop imaging solutions to streamline deployment processes and reduce downtime.
  • Configure and manage group policies, user profiles, and desktop configurations to align with organizational requirements.
  • Troubleshoot and resolve complex technical issues, escalating to senior technical staff as needed.
  • Collaborate with the IT team to develop and implement technical solutions to improve the efficiency and effectiveness of our IT systems.

Requirements:

  • Proven experience supporting an enterprise environment at both 1st and 2nd line.
  • Ability to customize desktop configurations, group policies, and user profiles to align with organizational requirements and standards.
  • Experience configuring, deploying, integrating, and troubleshooting desktop operating systems (e.g. Windows 10/11) and common applications (e.g., O365 - Outlook, Word, Excel, Teams).
  • Knowledge of desktop imaging solutions to streamline deployment processes.
  • Knowledge of tools such as Intune/SCCM or similar.
  • Familiarity with desktop virtualization technologies such as Windows Virtual Desktop / Remote Desktop Services. VMWare Horizon, Citrix Virtual Apps or similar.

What We Offer:

  • A supportive and inclusive work environment where employees are encouraged to grow and excel.
  • Competitive salaries and excellent benefits.
  • Opportunities for professional development and career advancement.

About Us:

Head Resourcing Ltd is committed to being an inclusive business where diversity is valued and celebrated. We believe that a diverse and inclusive workplace is essential for driving innovation, creativity, and success.



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