IT Support Specialist
1 week ago
Job Title: Ad-Hoc IT Engineer
Job Type: Full-time
Industry: Construction and Maintenance
Location: Glasgow
Job Description:
We are seeking a highly skilled and experienced IT Support Specialist to join our team at a leading construction and maintenance company based in Glasgow. As a Technical Support Officer, you will be responsible for providing technical support and assistance to our employees, ensuring that our IT systems and infrastructure are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support and assistance to employees, resolving hardware and software issues in a timely and professional manner.
- Configure and deploy desktop operating systems, applications, and software, ensuring that they meet the organization's requirements and standards.
- Implement and maintain desktop imaging solutions to streamline deployment processes and reduce downtime.
- Configure and manage group policies, user profiles, and desktop configurations to align with organizational requirements.
- Troubleshoot and resolve complex technical issues, escalating to senior technical staff as needed.
- Collaborate with the IT team to develop and implement technical solutions to improve the efficiency and effectiveness of our IT systems.
Requirements:
- Proven experience supporting an enterprise environment at both 1st and 2nd line.
- Ability to customize desktop configurations, group policies, and user profiles to align with organizational requirements and standards.
- Experience configuring, deploying, integrating, and troubleshooting desktop operating systems (e.g. Windows 10/11) and common applications (e.g., O365 - Outlook, Word, Excel, Teams).
- Knowledge of desktop imaging solutions to streamline deployment processes.
- Knowledge of tools such as Intune/SCCM or similar.
- Familiarity with desktop virtualization technologies such as Windows Virtual Desktop / Remote Desktop Services. VMWare Horizon, Citrix Virtual Apps or similar.
What We Offer:
- A supportive and inclusive work environment where employees are encouraged to grow and excel.
- Competitive salaries and excellent benefits.
- Opportunities for professional development and career advancement.
About Us:
Head Resourcing Ltd is committed to being an inclusive business where diversity is valued and celebrated. We believe that a diverse and inclusive workplace is essential for driving innovation, creativity, and success.
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