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Technical Customer Support Specialist

2 months ago

City Of London, United Kingdom Northreach Full time

We are seeking a skilled Technical Customer Support Agent to join our team at Northreach. As a Technical Customer Support Agent, you will be responsible for providing exceptional support to our VIP customers through various channels, including phone and email.

Key Responsibilities:

  • Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
  • Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
  • Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
  • Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.

Requirements:

  • Passion for technology and a keen interest in electronic products, especially smartphones.
  • Excellent communication skills, with fluency in spoken English.
  • Strong problem-solving abilities and a customer-focused approach.
  • Previous experience in technical customer service or support roles is preferred.
  • College Diploma or higher education level is required.