Complaints Manager

3 days ago

AshtonunderLyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time
Job Title: Complaints Manager

We are seeking a highly skilled and experienced Complaints Manager to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust.

About the Role

This is an exciting opportunity for a qualified accountant with a strong background in finance and a passion for delivering excellent customer service. As a Complaints Manager, you will be responsible for managing and resolving complaints in a fair and timely manner, ensuring that our patients receive the highest level of care and service.

Key Responsibilities
  • Manage and resolve complaints in accordance with NHS complaints procedures
  • Investigate and respond to complaints in a timely and professional manner
  • Work closely with our finance team to ensure that financial information is accurate and up-to-date
  • Develop and implement processes to improve customer service and reduce complaints
  • Collaborate with other departments to ensure that complaints are resolved efficiently and effectively
Requirements

To be successful in this role, you will need:

  • AAT Advanced/NVQ level 4 Accounting or equivalent experience
  • Qualified Accountant with a professional accountancy body or qualified by significant work experience
  • Significant experience within a Finance Department
  • Experience of financial ledger systems and computerised systems
  • Proven experience of successfully managing a finance team
  • Experience of leading and coordinating processes involved in financial accounts
  • Previous experience of NHS finance
  • Experience of accounting for Charitable Funds
  • Experience of accounting for Capital
  • A good understanding of NHS technical accounting including coding structures and reporting
  • Thorough understanding of accounting principles and practice
  • Literate in modern IT software
  • Team worker with flexible approach
What We Offer

We offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme to which both you and the Trust contribute. Alongside this, there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working.

We welcome applications from all candidates and are committed to creating an inclusive and diverse workplace.

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