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Lead Reception Coordinator
2 months ago
Job Overview
An exciting opportunity has emerged for a Reception Services Supervisor role. This position entails working approximately 23 hours weekly, with scheduling determined by the reception rota.
Additionally, there will be a requirement to participate in a Saturday rota for operational coverage. These hours will be compensated at an enhanced access rate. Flexibility is essential, as you may need to cover for annual leave, sickness, or training at short notice.
The ideal candidate will possess proven experience in supervising or leading a GP reception team, demonstrating effective communication skills and the ability to work independently as well as collaboratively within the reception team.
This position is subject to a Disclosure Barring Service check.
Main Responsibilities
Reception Management:
- Oversee the reception area and manage the reception team.
- Coordinate clinical and staff rotas to ensure seamless service delivery.
- Provide administrative support to the Practice Manager and Project Officer.
Patient Services:
- Participate in the reception rota, including weekend coverage.
- Supervise the appointment system for the practice.
- Compile Friends and Family survey results.
- Administer patient prescriptions both manually and electronically.
- Manage appointment scheduling for patients with doctors, nurses, and other clinical staff.
- Handle telephone inquiries from patients and the general public.
- Promote online access for patients and conduct NHS App sessions.
- Manage patient registration and deduction processes.
Ensure the telephony recording system is operational and address any issues promptly. Redirect patients appropriately to Out of Hours services when the surgery is closed.
Staff Management:
- Assist with recruitment processes and conduct staff inductions.
- Facilitate training, appraisals, and ongoing performance reviews.
- Support the complaints process and monitor staff attendance.
- Ensure adherence to practice policies and maintain administrative records.
Health and Safety:
Maintain a clutter-free reception area and ensure all equipment is fully operational. Participate in fire safety checks and address any hazards promptly.
Administrative Duties:
Resolve lower-level patient complaints and assist management with investigations. Ensure timely completion of tasks and hold regular meetings with reception staff.
Qualifications
Essential:
- GCSE grade A to C in English and Maths or equivalent.
Desirable:
- Business Administration / Supervisory Level 3 or equivalent.
Experience
Essential:
- Previous experience supervising and leading a GP reception team.
Desirable:
- Demonstrable and relevant experience in leading a GP reception team.
