Client Support Coordinator

4 weeks ago

St Albans, Hertfordshire, United Kingdom Abbots Care Full time
Position Overview

We are pleased to announce an opening for a Client Support Coordinator to become a vital part of our organization. This role offers a competitive remuneration package of £25,000 per annum.

Established in 1995, Abbots Care has evolved from a modest family-run enterprise into a distinguished, multi-award-winning care provider, recognized for our Outstanding rating by the CQC, while maintaining our core family values.

Our commitment extends beyond delivering exceptional care to our clients; we prioritize the professional growth of our employees by providing access to specialized training programs, career advancement opportunities, and comprehensive well-being support.

As the primary service provider for Hertfordshire County Council, we have built a strong reputation for fulfilling the needs of those we serve and for delivering high-quality, person-centered care.

Benefits of Joining as a Client Support Coordinator:

  • Competitive salary up to £25,000 per annum based on experience, including on-call responsibilities.
  • Funded training and development opportunities to enhance your career.
  • Employee Benefits Program.
  • Generous mileage reimbursement of 40 pence per mile.
  • Outstanding opportunities for career progression.
  • Diploma training available from level 2 to level 5.
  • Additional holiday days accrued for each year of service.
  • Access to an Employee Wellbeing app for support with any concerns or issues.
  • Onsite parking facilities.
  • Access to exclusive discount schemes from leading brands.

Role Responsibilities:

This position presents a unique opportunity to engage in a customer service role that positively impacts individuals' lives. You will serve as the initial point of contact for our Care Workers and clients, ensuring a dynamic work environment where no two days are alike. We seek a flexible and proactive individual to support our CQC 'Outstanding' organization.

Key Duties:

  • Acting as the first point of contact for our clients.
  • Overseeing our electronic monitoring system to ensure all calls are completed within designated timeframes.
  • Providing first-line support to our community care staff.
  • Maintaining and updating relevant records and spreadsheets.
  • Verifying and logging calls for our payroll department.
  • Performing other related support tasks as required.

Candidate Profile:

  • A solid background in customer service.
  • Exceptional verbal and written communication skills, comfortable with both phone interactions and email correspondence.
  • Experience in a fast-paced environment with adaptability.
  • Strong attention to detail and a commitment to completing tasks.
  • A collaborative team player with excellent interpersonal skills.
  • Ability to commute to our main office.
  • Willingness to undertake on-call duties as necessary.

Application Process:

We invite you to consider this opportunity to join our dedicated team.

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