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Client Support Coordinator
2 months ago
We are pleased to announce an opening for a Client Support Coordinator to become a vital part of our organization. This role offers a competitive remuneration package of £25,000 per annum.
Established in 1995, Abbots Care has evolved from a modest family-run enterprise into a distinguished, multi-award-winning care provider, recognized for our Outstanding rating by the CQC, while maintaining our core family values.
Our commitment extends beyond delivering exceptional care to our clients; we prioritize the professional growth of our employees by providing access to specialized training programs, career advancement opportunities, and comprehensive well-being support.
As the primary service provider for Hertfordshire County Council, we have built a strong reputation for fulfilling the needs of those we serve and for delivering high-quality, person-centered care.
Benefits of Joining Us as a Client Support Coordinator:
- Competitive salary up to £25,000 per annum based on experience, including on-call responsibilities.
- Funded training and development opportunities to enhance your career.
- Employee Benefits Program.
- Generous mileage reimbursement at 40 pence per mile.
- Outstanding opportunities for career progression.
- Diploma training available from level 2 to level 5.
- Additional holiday days accrued for each year of service.
- Access to an Employee Wellbeing app for support with any concerns or issues.
- Onsite parking facilities.
- Access to exclusive discount schemes from leading brands.
Role Responsibilities:
This position presents a unique opportunity to engage in a customer service role that positively impacts individuals' lives. You will serve as the initial point of contact for our Care Workers and clients, ensuring a dynamic work environment where no two days are alike. We seek a flexible and proactive individual to support our CQC 'Outstanding' organization.
Key Duties as a Client Support Coordinator:
- Acting as the first point of contact for our clients.
- Overseeing our electronic monitoring system to ensure all calls are completed within designated timeframes.
- Providing first-line support to our community care staff.
- Maintaining and updating relevant records and spreadsheets.
- Verifying and logging calls for our payroll department.
- Performing other related support tasks as required.
Candidate Profile:
- A solid background in customer service.
- Exceptional verbal and written communication skills, comfortable with both phone interactions and email correspondence.
- Experience in a fast-paced environment with adaptability.
- Strong attention to detail and a commitment to completing tasks.
- A collaborative team player with excellent interpersonal skills.
- Ability to commute to our main office.
- Willingness to undertake on-call duties as necessary.
Join Our Team:
We invite you to consider this opportunity to become part of our dedicated team.
