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IT Support Specialist

2 months ago


Brighton, Brighton and Hove, United Kingdom Hero IT Support Full time
About Us

Hero IT Support is a dynamic and fast-growing Managed Service Provider based in Brighton, delivering essential IT services to small and medium-sized businesses.

Job Overview

This role is ideal for someone at the start of their IT career, looking to gain valuable experience in a busy MSP environment.

Key Responsibilities
  • Provide 1st line IT support via phone, email, and remote channels.
  • Troubleshoot basic hardware and software issues for customers.
  • Assist with the setup and maintenance of Office 365 accounts.
Requirements
  • Minimum of 1 year's experience in an IT support role, ideally within an MSP.
  • Basic knowledge of Office 365, Windows operating systems, and general IT infrastructure.
  • A genuine passion for technology and helping people.
  • Full UK Driving Licence and access to a vehicle (for occasional site visits).
  • Basic understanding of SharePoint and networking.
  • IT industry certifications (CompTIA A+, Microsoft certifications, etc.).
What We Offer
  • Salary range between £22,000 and £26,000, depending on experience.
  • On-the-job training and opportunities for career development.
  • Optional on-call rota to boost your salary.
  • Company events and regular social outings.
  • Health Care Cashback Scheme – including mental health support.
  • Casual dress code and a fun office environment with sit-stand desks, and drinks fridges.
  • Opportunities to grow within a fast-paced, friendly team.
  • Wellness programs.
  • On-site parking.
  • Company referral scheme.
  • Fun and inclusive company events.
  • Opportunities for progression into 2nd/3rd line support roles.