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IT Support Specialist

1 month ago

Brighton, Brighton and Hove, United Kingdom Cision Full time

Cision is seeking a skilled IT Support Specialist to join our global technical services team. As a key member of our team, you will provide end-user support and participate in various technology initiatives and projects.

The IT Support Specialist will be responsible for providing day-to-day support to internal end-users globally, addressing incidents and requests, and maintaining and managing end-user services and devices. You will provide remote and deskside support for Windows, Apple, and Linux users and work closely with our global IT team to ensure seamless support.

Key Responsibilities:

  • Provide high-level customer service and end-user support.
  • Provide remote and desktop support across the globe.
  • Utilize our ITSM platform to categorize, prioritize, and escalate issues as necessary.
  • Take ownership of issue/request through resolution or escalation.
  • Analyze hardware and software problems, and troubleshoot per approved procedures.
  • Participate in project-related activities in varying capacities.
  • Perform hardware and software setup, configuration, and testing per current standards and approved procedures.
  • Help create and maintain system support documentation.

Requirements:

  • 2+ years of experience in Microsoft Windows, Apple, network troubleshooting, and web-based application support.
  • 2+ years of experience in providing deskside and remote support.
  • Knowledge of ITIL methodologies is preferred but not necessary.
  • Strong experience and understanding of Office365 and SharePoint.
  • Strong experience in Windows and Apple deployment technologies.
  • Experience in working with Jira Service Manager preferred but not necessary.
  • Strong remote end-user support experience.
  • Experience in working with Okta or similar SSO technologies preferred but not necessary.

Attributes:

  • Strong interpersonal skills and thoughtful and effective communicator.
  • Ability to stay calm and professional under pressure.
  • Excellent analytical and problem-solving skills.
  • Excellent time management and organization skills.
  • High aptitude and interest in learning new technologies.