Customer Service Representative

6 days ago


Rochdale, Rochdale, United Kingdom DACHSER Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DACHSER Ltd. As a key member of our operations team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Manage a portfolio of customers, ensuring their service requirements are met and exceeded.
  • Provide professional communication and support to customers, responding to inquiries and resolving issues in a timely and efficient manner.
  • Collaborate with internal departments to ensure seamless communication and coordination.
  • Proactively inform customers of any issues or deviations to the plan, providing alternative solutions and ensuring customer satisfaction.
  • Record and analyze customer interactions, identifying areas for improvement and implementing changes to enhance the customer experience.
Requirements
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • High levels of accuracy and attention to detail, with the ability to maintain confidentiality and handle sensitive information.
  • Ability to work independently and as part of a team, with a strong customer service orientation and a passion for delivering quality results.
  • Adaptability and flexibility, with the ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package, including 27 days holiday + bank holidays, employee assistance programme, health benefits, employee discount scheme, and life assurance benefit.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A chance to work with a global logistics provider, delivering over 83 million shipments a year and serving a diverse range of customers.


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