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CCO Assistant
2 months ago
We are seeking a highly organized and customer-focused CCO Assistant to join our team at EMED Group. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of patient transport services.
Main Responsibilities:- Assist with all aspects of the CCO, including call taking, control, and planning escalations, as well as handling crew calls and assisting with controlling and planning teams.
- Receive and respond to requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties, including data input, completing ad-hoc forms/invoices as necessary, and maintaining accurate records.
- Assist with controlling and planning teams to ensure the dispatch and management of operational crews, achieving timely and efficient collection and delivery of patients between destinations.
- Maintain and enhance the performance and quality of service offered to patients and customers.
- Deal promptly, professionally, and efficiently with all telephone calls received, taking appropriate action on own initiative where required, and liaising with other agencies such as GPs, Nursing Homes, Hospital Clinics, and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff, and prompt resolution of urgent problems and appropriate responses to unplanned events.
- Effective communication and interpersonal skills, gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organizational skills.
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway, may help you in preparing this information when required.
Our Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn, and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility, and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The EMED Group is the largest Patient Transport and Care Partner to the NHS, with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
