IT Support Specialist

4 weeks ago

Eccles, Salford, United Kingdom Netteam tX Ltd Full time
About the Role

We are seeking an ambitious IT Support Specialist - Tier 1 to join our Helpdesk Team, working from our Eccles office. This is an exciting opportunity for someone looking to develop their skills or take their first step in IT, passionate about delivering excellent customer service.

Responsibilities
  • Point of contact between the business and end-user
  • Logging all incidents and service requests
  • Providing updates on tickets
  • Creation of tickets
  • Resetting passwords
  • Setting up new devices for our client base, both Windows and Mac
  • Completion of laptop pre-builds and post-builds
  • Managing your time efficiently and planning your day accordingly
About You
  • Experience in IT related field or relevant qualifications
  • Ability to work unsupervised, independently and as part of a team
  • Proven history of troubleshooting and resolving issues, technical or outside IT
  • Good all-round knowledge of IT principles
  • Knowledge of Windows OOB and BIOS beneficial
  • Experience with PSA/RMM tools such as Autotask, AEM and IT Glue advantageous
  • Willingness to learn new software and hardware skills
  • Experience of MSP and or Hospitality advantageous but not essential
  • Knowledge of Microsoft cloud solutions including Office 365 beneficial
  • Experience with Desktop & Server admin across the Microsoft stack beneficial
  • Overall appreciation of client system security
What We Offer
  • Competitive salary that reflects your skills and experience
  • Comprehensive inhouse and external training offered
  • Workplace Pension
  • Flexible working arrangements
  • Fun and productive work environment
  • Great team of people to work alongside

We are committed to creating a diverse workforce at Netteam tX Ltd. We value diversity and inclusion and want to attract the best people for all our roles, regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

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