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Support Services Coordinator

2 months ago

London, Greater London, United Kingdom The Lullaby Trust Full time
Job Description

The Support Services Coordinator plays a crucial role in the administration and data management of the Support and Information team at The Lullaby Trust. This is a key position that requires excellent IT and data skills, as well as a passion for supporting bereaved families and professionals who work with them.

Key Responsibilities
  • Manage and maintain accurate and up-to-date records and databases
  • Coordinate and implement data-driven projects and initiatives
  • Provide administrative support to the Support and Information team
  • Develop and maintain relationships with stakeholders and partners
  • Contribute to the development and implementation of policies and procedures
Requirements
  • Excellent IT and data skills, including proficiency in Microsoft Office and database management
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Passion for supporting bereaved families and professionals
Scenario-Based Questions

Please answer the following three scenario-based questions in your cover letter:

Q1: Prioritization and Task Management

It is 4pm on a Friday and you still have the following tasks to undertake:

  • Complete the End of month statistical report for your manager and for Fundraising (this usually takes 2 hours to complete)
  • Post bereavement packs to 3 families
  • Email the helpline befrienders the weekend helpline rota
  • Import Professionals e-Newsletter sign-ups into Raiser's Edge (database)
  • A colleague has been locked out of the training platform and requires help
  • Respond to an email from a bereaved parent asking for directions to the Family Day which is happening this weekend
  • Run an urgent report the National CONI Lead requested this morning
  • Email training certificates to delegates following completion of their online training evaluation

Please put these in order of priority and explain your reasoning

Q2: Data Analysis and Reporting

You have received an Excel spreadsheet with a download of our online training evaluation forms, each form contains about 10 questions and you have about 100 answers already. You have been asked to analyze this data and provide a draft report with graphs, % and some simple explanation/analysis. Tell us step by step on how you will approach this task?

Q3: Record Keeping and Accuracy

Outline an example of where accuracy, thoroughness and timeliness of your record keeping has been important and explain how you went about achieving this.