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Healthcare Administrative Coordinator

3 months ago

Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

Job Overview

The role involves delivering a thorough administrative service to healthcare professionals and specialized teams with minimal oversight. You will be responsible for managing your own tasks and collaborating with fellow administrative staff to ensure a seamless operation. Demonstrating initiative is crucial, and maintaining confidentiality is of utmost importance at all times. It is essential to facilitate cross-cover arrangements whenever feasible.

Key Responsibilities

Provide a complete administrative service to healthcare providers and specialized teams, including nurse practitioners and clinicians.

Efficiently type correspondence and documents, ensuring timely follow-ups on actions and maintaining communication with healthcare providers.

Keep appointment schedules current, coordinate patient appointments, and relay patient information to the relevant booking departments for processing.

Manage and uphold 18-week pathways, including referrals to external healthcare facilities, ensuring accurate documentation within the Patient Administration System (PAS). Monitor referrals to guarantee prompt patient reviews and verify that follow-up appointments align with the Referral to Treatment (RTT) patient pathway.

Organize and oversee patient admissions for healthcare providers. Adjust waiting lists as necessary, ensuring that they are updated and that patients are informed. Collaborate with the waiting list office, anaesthetic department, and wards. Accurately complete and modify theatre schedules as required.

Perform all associated administrative tasks as needed.

About Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust was established following the merger of two prominent acute Trusts. This merger aims to enhance service delivery, ensuring the highest quality of healthcare for the community and improving patient outcomes.

The Trust operates several hospitals, serving a diverse population and providing specialized services to a broader region.

Job Requirements

Qualifications

Essential

  • Minimum of GCSE/O Level standard or equivalent.
  • RSA/OCR Typing/Word Processing Level 3 or equivalent qualification.
  • RSA/OCR Audio Typing Skills Level 3.
  • Familiarity with medical terminology.
  • Secretarial qualification or equivalent experience.

Desirable

  • ECDL or equivalent certification.
  • Shorthand skills.

Experience

Essential

  • Proficient in all Microsoft Office applications.
  • Proven experience in an NHS administrative environment as a medical secretary.

Skills/Abilities/Knowledge

Essential

  • Strong communication skills, able to interact professionally at all levels.
  • Excellent organizational abilities.
  • Proficient word processing and typing skills.
  • Capability to prioritize tasks effectively to meet deadlines.
  • Ability to work independently or collaboratively within a team.
  • Clear and legible handwriting.
  • Experience in supervising and motivating a team.
  • Strong time management skills.
  • Exceptional interpersonal and influencing abilities.

Desirable

  • Knowledge of internal PAS systems.
  • Understanding of Trust internal policies.

Personal Attributes

Essential

  • Adaptability to various situations.
  • Willingness to learn and develop.
  • Ability to manage stressful or sensitive situations effectively.

Additional Requirements

Essential

  • Compliance with Trust policies and procedures.
  • Understanding of the importance of confidentiality in all matters, in line with the Data Protection Act.
  • Openness to further training as required for the role.