Healthcare Business Administrator

4 weeks ago

Liverpool, Liverpool, United Kingdom Spire Healthcare Full time

Business Administrator | Spire Healthcare | Full time | Permanent | 37.5 hours | £12.65 per hour

Spire Healthcare is seeking a dedicated Business Administrator to join our dynamic team within the Business Office on a full-time and permanent basis. This role presents an excellent opportunity to contribute significantly to our operations.

Contract Type: Permanent, full-time

Job Purpose

The primary responsibility is to ensure the efficient management of hospital billing services and to perform essential financial processes in accordance with established protocols. The role involves providing timely and courteous information to patients, consultants, and other relevant departments.

Key Responsibilities

Ensure all billing is processed promptly and accurately, adhering to Spire procedures, while identifying and resolving billing issues as necessary. Address billing inquiries by collaborating with Central Finance as needed. Foster and maintain strong working relationships with both internal and external stakeholders. Uphold a high standard of confidentiality and exercise discretion regarding all patient, consultant, and staff information. Manage the provision and receipt of patient information, ensuring compliance with the Data Protection Act and Spire policies. Generate daily and monthly reports and take appropriate actions based on specified work instructions. Participate in training and development opportunities to enhance skills and knowledge relevant to the role. Perform any additional duties that reasonably align with the responsibilities of the position. Comply with organizational and local infection prevention and control policies and procedures. Fulfill personal responsibilities as outlined by the Health and Safety Act 1974 and adhere to local safety protocols.

Qualifications, Training, and Experience

Essential

A solid educational background with demonstrated literacy and numeracy skills. Ability to process financial and administrative transactions accurately and methodically. Strong interpersonal and communication skills. Capacity to build and sustain effective working relationships, both internally and externally. A strong commitment to delivering and meeting customer expectations. Confident telephone communication skills, capable of engaging with a diverse range of customers.

Desirable

Proven track record in a similar role within a busy office or customer service environment. Familiarity with medical terminology. Understanding of the healthcare sector. Working knowledge of SAP.

Benefits

We offer our employees a competitive salary along with a comprehensive benefits package, which includes:

35 days of annual leave, inclusive of bank holidays - pro rata. Employer and employee contributory pension with flexible retirement options. 'Spire for You' reward platform - discounts and cashback opportunities with over 1000 retailers. Private medical insurance. Life assurance. Complimentary DBS check. Free parking facilities. Complimentary uniform.

Our Values

We take pride in our heritage in private healthcare and uphold our organizational values:

Commitment to clinical excellence. Integrity in our actions. Passion for caring. Simplicity in our processes. Reliability in fulfilling our commitments. Success through collaboration and celebration.

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