Client Relationship Specialist

3 weeks ago


Llangefni, Anglesey, United Kingdom Natwest Full time
Join Our Team as a Customer Service - Personal Banker

As a vital member of our branch team, you will play a key role in assisting our esteemed customers, guiding them towards achieving their financial aspirations.

Your Responsibilities:

  • Engage in proactive discussions to comprehend customer needs and provide tailored banking solutions.
  • Process routine banking requests including payments, balance inquiries, and transfers efficiently.
  • Educate customers on the various banking options available and the extensive range of services we offer.
  • Spot opportunities to assist customers with straightforward financial products and collaborate with other departments to ensure a smooth customer journey.

Skills Required:

To excel in this position, you should be driven and eager to advance your career, with a strong focus on customer satisfaction. Excellent communication skills are essential, enabling you to convey the advantages of our products and services in an easily understandable manner.

Additional Qualifications:

  • A genuine passion for customer service coupled with meticulous attention to detail.
  • The ability to perform well under pressure while striving to enhance service quality for our customers and meet personal and branch objectives.
  • Strong interpersonal skills and the capability to collaborate effectively within a team.
  • A commitment to learning new skills and taking on additional responsibilities.

We encourage applications from individuals who are fluent in or are learning Welsh.

Working Hours:

  • Full-time position.
  • Permanent contract.
  • Typical working hours align with branch operations, generally from 9 am to 5 pm, Monday to Friday, with rotational Saturdays.

We offer a comprehensive training program along with ongoing coaching and support to foster your professional growth and open up advancement opportunities. Once you have mastered your current role, we will assist you in elevating your career to new heights.

Compensation:

Your starting salary will be £24,750 per annum (pro rata based on hours worked). In addition, you will receive a contribution towards your retirement savings. You can select from a variety of protection, healthcare, or lifestyle benefits through our flexible reward program. Enjoy a generous holiday entitlement of 33 days (pro rata for hours worked), with the possibility of working on Bank Holidays.



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