Coding and Administration Clerk
3 weeks ago
Cumbria Health is seeking a highly organized and detail-oriented individual to join our team as an Administration and Coding Clerk. This role will be part of our Administration and Coding Hub, supporting our six GP Practices across Cumbria.
Key Responsibilities- Manage and maintain accurate and up-to-date patient records, including data input, recall, scanning, and coding of clinical correspondence.
- Process patient referrals using the electronic referral service (ERS) to support Cumbria Health practices when they are short-staffed in their secretarial teams.
- Assist with medical records tasks, including retrieving medical records, completing medical/insurance records, and invoicing.
- Deal with online enquiries and CH out-of-hours reports to ensure they are directed to the appropriate department within the required timeframe.
- Coding incoming mail to ensure problems are coded properly and information is available to support continuity of care.
- Ensure actions from incoming mail are identified and tasked to the relevant person in each practice.
- Pick up on items to be coded to secure any quality initiative payments for the practice.
- Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others.
- Deal with private work associated with firearms licenses, medical letters, HGV licenses, etc.
- Facilitate SAR processing.
- Assist with medical records tasks sent by the wider practice team.
- Help process and direct online patient requests received via the Digital Assessment Service (DAS).
- Answer patient queries received via the practice website submission form.
- Maintain the computer clinic system in an accurate and secure manner.
- Assist with the gathering of statistics and information when required.
- Provide support to the other members of the ACT Hub.
- Identify where practices need their work prioritized.
- Use the NHS E-Referral service to process patient referrals, including Fast Track/2WW referrals.
- Process other referrals outside the e-Referral service.
- Liaise with the ICC Hub and Hospitals regarding patient care.
- Monitor and update fast track referrals spreadsheets.
- Monitor and manage E-Referral worklists.
- Provide advice and guidance processing and support.
- Assist and advise GPs on referral services.
- Use ICE/Open-Net ICE (NCL)/Indigo to access patient results where needed for GPs/Nurses or as required for referral management.
- NHS e-referral system experience.
- Excellent customer service skills.
- Experience of dealing with the public.
- Excellent administrative and organizational skills.
- Computer literate with excellent keyboard skills.
- Working knowledge of Microsoft Office Applications.
- Attention to accuracy and detail on a consistent basis.
- Good communication skills, both written and verbal.
- Able to work well as part of a team.
- Able to use and work on your own initiative.
- Ability to work in a fast-paced, ever-changing environment.
- Good organizational skills.
- Effective administrative and secretarial skills.
- Ability to prioritize workload.
- Ability to work under pressure and at speed.
- Enthusiastic and committed to personal development.
- GCSE English Language and Mathematics, Grade C or above, or equivalent.
- A Level or equivalent experience.
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