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Customer Support Lead

2 months ago

Coventry, Coventry, United Kingdom FireAngel Safety Technology Full time
Job Overview

FireAngel Safety Technology is seeking a skilled Customer Support Lead to join our team. As a key member of our Customer Support department, you will be responsible for leading our second-line technical support solution and escalating issues to external support when necessary.


Key Responsibilities
  • Lead the technical support team and ensure timely resolution of customer issues.
  • Develop and maintain a comprehensive understanding of our products, features, and functionalities.
  • Stay up-to-date on product updates, new releases, and industry trends to provide accurate information to customers.
  • Collaborate with other departments to ensure seamless customer experience.
  • Identify areas for improvement and suggest changes to enhance customer support.


Requirements
  • Proven experience in technical support or a related field.
  • Strong technical aptitude and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Customer-centric mindset with a passion for delivering exceptional service.
  • Ability to work independently and collaboratively in a fast-paced environment.


What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with a collaborative team and contribute to the growth of the company.
  • Professional development and training opportunities.
  • A dynamic and supportive work environment.


About Us

FireAngel Safety Technology is a leading provider of home safety products, committed to protecting and saving lives through innovative technology. We are a fast-growing company with a passion for delivering exceptional customer service and support.