Customer Service Associate

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Screwfix Direct Limited Full time
Position Overview

Contract Duration: 6 months, covering weekends and evenings.

As a pivotal member of Screwfix, you will ensure that our customers remain the focal point of our operations. Your role will involve understanding their needs and providing exceptional service. Retail Operations Assistants play a crucial role in store functionality, ensuring that you will always have engaging tasks. With our comprehensive training programs and flexible shift patterns designed to promote a healthy work-life balance, you will be well-equipped to advance your career.

Key Responsibilities

WHAT TO EXPECT AS A RETAIL OPERATIONS ASSISTANT?
  • Customer Engagement - You will greet customers as they enter the store, assess their requirements, guide them to suitable products, and facilitate a seamless shopping experience.
  • Inventory Management - You will assist with incoming deliveries, maintain stock levels, process customer orders, and uphold high standards throughout the store.
  • Team Collaboration - You will be part of a dedicated team that takes pride in the store's appearance, collaborates effectively, and enjoys a positive work environment.
Candidate Profile

YOU ARE...
  • Exceptional at delivering outstanding service, with a proactive and straightforward approach.
  • Ready to put in the effort and maximize the benefits of our training programs.
  • An effective communicator who enjoys assisting others.
  • Eager to learn; prior retail experience is not a requirement for success.
  • Approachable, adaptable, dependable, honest, and enthusiastic.
BENEFITS OF WORKING WITH US
  • Becoming part of Screwfix means joining a growing organization filled with support, opportunities, and enjoyment.
  • 28 days of annual leave (including Bank Holidays), increasing with tenure, up to a maximum of 33 days.
  • Award-winning pension scheme with contributions of up to 14% from Kingfisher.
  • Life insurance coverage.
  • 20% discount at Screwfix and B&Q.
  • Access to discounted healthcare options.
  • Participation in company share save schemes.
  • Extensive training and ongoing development to help you reach your full potential.


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