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Customer Service Representative

2 months ago

Cheltenham, Gloucestershire, United Kingdom Clarks Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build strong relationships with customers, understanding their needs and preferences to make personalized recommendations.
  • Drive sales growth by promoting Clarks products and services, and identifying opportunities to increase sales.
  • Work collaboratively with colleagues to achieve sales targets and meet customer needs.
  • Maintain a high level of product knowledge, staying up-to-date on new products and services.

About You

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Requirements

  • Excellent customer service skills, with the ability to respond to customer inquiries and resolve issues in a timely and professional manner.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work collaboratively as part of a team, with a focus on achieving sales targets and meeting customer needs.
  • High level of product knowledge, with the ability to stay up-to-date on new products and services.

About Clarks

Clarks is a global business operating retail, wholesale, franchise, and online channels in over 100 markets worldwide. We are committed to delivering exceptional customer service and driving sales growth through our sales teams.