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Customer Service Associate

3 months ago

Cheltenham, Gloucestershire, United Kingdom Screwfix Direct Limited Full time
Position Overview

Fixed term - 6 months, covering weekends and evenings.

As a key member of Screwfix, you will ensure that our customers remain the focal point of our operations. Your role will involve understanding their needs and providing exceptional service. Our Retail Operations Team Members play a crucial role in store management, ensuring a dynamic work environment. With comprehensive training programs and flexible shift options, you will be well-equipped to advance your career.

Key Responsibilities

WHAT DOES IT MEAN TO BE A RETAIL OPERATIONS TEAM MEMBER?
  • Customer Engagement - You will greet customers as they enter the store, assess their requirements, guide them to suitable products, and facilitate a seamless shopping experience.
  • Inventory Management - You will assist with stock deliveries, maintain inventory levels, fulfill customer orders, and uphold high standards of store presentation.
  • Team Collaboration - You will be part of a dedicated team that takes pride in the store's success, collaborates effectively, and enjoys a positive work atmosphere.
Candidate Profile

YOU ARE...
  • Exceptional in delivering customer service, with a proactive and straightforward approach.
  • Ready to engage fully and maximize the benefits of our training programs.
  • An effective communicator who enjoys assisting others.
  • Eager to learn; prior retail experience is not necessary for success.
  • Friendly, adaptable, dependable, honest, and enthusiastic.
WHAT'S IN IT FOR YOU?
  • Joining Screwfix means becoming part of a growing team that offers support, opportunities, and enjoyment.
  • 28 days of annual leave (including Bank Holidays), increasing with tenure, up to a maximum of 33 days.
  • Award-winning pension scheme with contributions up to 14% from Kingfisher.
  • Life insurance coverage.
  • 20% discount at Screwfix and B&Q.
  • Access to discounted healthcare options.
  • Participation in company share save schemes.
  • Outstanding training and continuous development to help you reach your full potential.