Customer Service Associate
4 weeks ago
Job Summary
We are seeking a highly motivated and flexible Sales Assistant to join our team at Dunelm in Cheltenham. As a Sales Assistant, you will be the face of our store, providing excellent customer service and supporting the sales process.
Key Responsibilities
- Provide exceptional customer service, responding to customer queries and concerns in a professional and courteous manner
- Assist customers in finding products, answering questions, and resolving issues
- Upsell and cross-sell products to customers, promoting sales and driving revenue growth
- Process sales transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Maintain a high level of product knowledge, staying up-to-date on new products and promotions
- Contribute to a positive and inclusive store environment, promoting diversity and equality
Requirements
- Available to work a minimum of 24 hours per week, with flexibility to work varying shifts, including evenings and weekends
- Ability to work in a fast-paced environment, handling multiple tasks and priorities
- Excellent communication and interpersonal skills, with a strong focus on customer service
- Basic math skills and accuracy in handling cash and credit card transactions
- Ability to lift and carry products, up to 25kg
What We Offer
As a Sales Assistant at Dunelm, you will benefit from:
- A competitive hourly rate, ranging from £6.72 to £11.44
- Ongoing training and development opportunities to enhance your skills and knowledge
- A supportive and inclusive work environment, promoting diversity and equality
- Opportunities for career progression and advancement
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