Customer Service Associate

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Dunelm Full time

Job Summary

We are seeking a highly motivated and flexible Sales Assistant to join our team at Dunelm in Cheltenham. As a Sales Assistant, you will be the face of our store, providing excellent customer service and supporting the sales process.

Key Responsibilities

  • Provide exceptional customer service, responding to customer queries and concerns in a professional and courteous manner
  • Assist customers in finding products, answering questions, and resolving issues
  • Upsell and cross-sell products to customers, promoting sales and driving revenue growth
  • Process sales transactions accurately and efficiently, handling cash, credit card, and mobile payments
  • Maintain a high level of product knowledge, staying up-to-date on new products and promotions
  • Contribute to a positive and inclusive store environment, promoting diversity and equality

Requirements

  • Available to work a minimum of 24 hours per week, with flexibility to work varying shifts, including evenings and weekends
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities
  • Excellent communication and interpersonal skills, with a strong focus on customer service
  • Basic math skills and accuracy in handling cash and credit card transactions
  • Ability to lift and carry products, up to 25kg

What We Offer

As a Sales Assistant at Dunelm, you will benefit from:

  • A competitive hourly rate, ranging from £6.72 to £11.44
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and inclusive work environment, promoting diversity and equality
  • Opportunities for career progression and advancement


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