Technical Training Specialist

2 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom Foodhub Full time

About Foodhub

Foodhub is a leading SaaS technology company based in the United Kingdom, specializing in providing innovative software solutions to restaurants and takeaways across various countries.

Job Description

We are seeking a highly skilled and experienced Technical Trainer to join our team. As a Technical Trainer, you will be responsible for developing and delivering comprehensive training programs to our internal teams and external clients.

Key Responsibilities

  • Develop and deliver technical training programs for internal teams to ensure First contact resolution on calls.
  • Create training materials, including manuals, presentations, and online resources, to support training programs.
  • Customize training content to meet the specific needs and requirements of different audiences.
  • Conduct training sessions in-person and virtually, ensuring engagement and interaction with participants.
  • Assess training effectiveness and continuously improve training programs based on feedback and performance evaluations.
  • Collaborate with internal teams to identify training needs and develop training strategies to address them.
  • Stay updated on industry trends and advancements in technology to incorporate relevant information into training programs.
  • Provide technical support and guidance to trainees during and after training sessions.
  • Maintain accurate records of training activities, attendance, and participant feedback.

Requirements

  • Proven experience working as a Technical Trainer or similar role, preferably in the software industry.
  • In-depth knowledge of SaaS technology and software development processes.
  • Excellent communication and presentation skills, with the ability to explain technical concepts in a clear and understandable manner.
  • Strong interpersonal skills and the ability to build positive relationships with trainees and stakeholders.
  • Experience developing training materials and resources, including manuals, presentations, and online modules.
  • Proficiency in using training tools and platforms, such as learning management systems (LMS) and virtual training software.
  • Ability to work independently and as part of a team in a fast-paced and dynamic environment.
  • Willingness to travel occasionally for training sessions as required.

Benefits

  • 33 days holidays (inclusive of Bank Holidays)
  • 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
  • Holiday exchange - Buy up to 5 days holiday per year
  • Car Allowance
  • Employee Assistance Programme
  • Wellness Scheme
  • Discounted Cancer Screening
  • Discount Hub
  • Cycle to Work Scheme
  • Gym Membership - Contribution of up to £30 per month
  • Will Writing Service
  • Mobile or Tech Salary Sacrifice Scheme
  • Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
  • Death in Service - Salary x4 Life Cover

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