CRM Account Director

1 month ago


London, Greater London, United Kingdom Inspired Thinking Group (ITG) Full time
Account Director Opportunity

We are seeking an experienced Account Director to lead our CRM services across a group of telecom accounts, including VodafoneZiggo and Virgin Media. As a key member of our team, you will be responsible for overseeing the delivery of high-quality CRM services, ensuring exceptional client satisfaction, and driving business growth.

Key Responsibilities:
  • Lead a team of Account Managers and Executives in delivering CRM services to clients
  • Develop and implement strategies to drive business growth and improve client satisfaction
  • Manage and deliver projects from briefing to deployment, including post-campaign performance reporting
  • Collaborate with internal departments to extract detailed requirements for data-driven campaigns and ad-hoc projects
  • Provide insights and recommendations to clients based on data analysis and campaign performance
Requirements:
  • At least 4 years of agency experience in a client-facing role, preferably digital or integrated
  • Proven track record of delivering high-quality CRM services and driving business growth
  • Excellent communication and leadership skills, with the ability to manage multiple projects and teams
  • Strong analytical and problem-solving skills, with the ability to interpret data and provide insights
  • Proficient in using Microsoft Office and other relevant tools
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Account Director looking for a new challenge, please submit your application.


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