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Administrative Assistant
2 months ago
We are seeking a highly skilled and empathetic Administrator to join our Physiotherapy department at Nuffield Health Brighton Hospital.
As an Administrator, you will be the first point of contact for our patients and customers, providing exceptional customer service and ensuring a smooth and efficient experience.
Key Responsibilities- Provide administrative support to the Physiotherapy department, including answering phone calls, handling enquiries, and booking appointments.
- Prepare clinical paperwork, manage bookings, and take payments in a timely and accurate manner.
- Develop and maintain positive relationships with patients and customers, using your empathy and customer service skills to build trust and confidence.
- Work collaboratively with the department team to ensure the smooth running of the department and the delivery of high-quality patient care.
- Excellent communication and interpersonal skills, with the ability to explain complex information in a clear and sympathetic manner.
- Ability to work in a fast-paced and dynamic environment, with a high level of accuracy and attention to detail.
- Good IT and keyboard skills, with experience of working with clinical systems and software.
- Experience of working in a similar environment, with a strong understanding of customer service principles and practices.
As a valued member of our team, you will have access to a range of benefits, including financial and emotional wellbeing support, an online GP, gym membership, and private healthcare.
We are committed to helping you feel good, both in and out of work, and offer a range of initiatives to support your physical and mental wellbeing.
At Nuffield Health, we believe in investing in our people and providing opportunities for growth and development. We are proud to be a values-driven organization, committed to delivering exceptional patient care and making a positive impact on the communities we serve.
