Customer Care Team Leader

3 days ago

Salford, Salford, United Kingdom Marlowe Fire and Security Full time
About the Role

We are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire & Security. As a key member of our leadership team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.

Key Responsibilities
  • Lead, mentor, and motivate a team of customer care representatives to achieve and exceed performance targets.
  • Handle customer escalations and complex queries, providing solutions and ensuring customer satisfaction.
  • Monitor team performance through KPIs and provide regular feedback and coaching to drive continuous improvement.
  • Develop and implement strategies to enhance customer care processes and increase efficiency.
  • Collaborate with other departments to resolve issues and improve overall customer experience.
  • Prepare and present regular reports on team performance and customer feedback to senior management.
  • Ensure compliance with company policies and procedures, maintaining a high level of professionalism and integrity within the team.
  • Participate in the recruitment and training of new team members, ensuring they are well-prepared to meet company standards.
Requirements

We are looking for a candidate with proven experience in a customer care or customer service leadership role. You should have strong leadership and people management skills, with the ability to inspire and develop a team. Excellent communication and interpersonal skills are essential, as well as a solid understanding of customer care processes and best practices.

You should be proficient in using customer service software and tools, and have the ability to work under pressure and manage multiple priorities effectively. A problem-solving mindset with a focus on delivering positive outcomes for customers is also essential.

What We Offer

As a Customer Care Team Leader at Marlowe Fire & Security, you will have the opportunity to work with a dynamic and growing company that values its employees. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional development and growth.

We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates from all backgrounds. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we would love to hear from you.

  • Customer Care Team Leader

    4 days ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    Customer Care Team Leader Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire & Security. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our...

  • Customer Care Team Leader

    4 days ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    Customer Care Team Leader Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire & Security. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our...

  • Customer Care Team Leader

    10 hours ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    Customer Care Team Leader Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire & Security. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our...

  • Customer Care Team Leader

    12 hours ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    Customer Care Team Leader Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire & Security. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our...

  • Customer Care Team Leader

    11 hours ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire & Security. As a key member of our leadership team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesLead, mentor, and...

  • Customer Care Team Leader

    13 hours ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire & Security. As a key member of our leadership team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesLead, mentor, and...

  • Customer Care Team Leader

    7 days ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    Job SummaryMarlowe Fire & Security is seeking a highly skilled and experienced Customer Care Team Leader to join our team. As a Customer Care Team Leader, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesLead, mentor, and motivate a team of...

  • Customer Care Team Leader

    7 days ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    Job SummaryMarlowe Fire & Security is seeking a highly skilled and experienced Customer Care Team Leader to join our team. As a Customer Care Team Leader, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesLead, mentor, and motivate a team of...

  • Customer Care Team Leader

    6 days ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire and Security. As a key member of our customer service operations, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesTeam...

  • Customer Care Team Leader

    6 days ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire and Security. As a key member of our customer service operations, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesTeam...

  • Children's Residential Care Team Leader

    11 hours ago

    Salford, Salford, United Kingdom Swanton Care & Community Ltd Full time

    Job SummaryWe are seeking a highly skilled and compassionate Care Team Leader to join our team at Swanton Care & Community Ltd. As a key member of our residential care team, you will play a vital role in providing high-quality care and support to children with complex needs.Main ResponsibilitiesLead the day-to-day management of a shift, providing practical...

  • Children's Residential Care Team Leader

    13 hours ago

    Salford, Salford, United Kingdom Swanton Care & Community Ltd Full time

    Job SummaryWe are seeking a highly skilled and compassionate Care Team Leader to join our team at Swanton Care & Community Ltd. As a key member of our residential care team, you will play a vital role in providing high-quality care and support to children with complex needs.Main ResponsibilitiesLead the day-to-day management of a shift, providing practical...

  • Children's Care Team Leader

    1 week ago

    Salford, Salford, United Kingdom Courtyard Care Full time

    About Our ServiceWe are a residential care provider specializing in supporting young people with mental health needs. Our 3-bedroom home in Salford offers a therapeutic environment, working closely with a psychologist to empower young people to express and manage their emotions and learn new coping skills.The RoleAs a Care Team Leader, you will support the...

  • Children's Care Team Leader

    1 week ago

    Salford, Salford, United Kingdom Courtyard Care Full time

    About Our ServiceWe are a residential care provider specializing in supporting young people with mental health needs. Our 3-bedroom home in Salford offers a therapeutic environment, working closely with a psychologist to empower young people to express and manage their emotions and learn new coping skills.The RoleAs a Care Team Leader, you will support the...

  • Children's Care Team Leader

    2 weeks ago

    Salford, Salford, United Kingdom Courtyard Care Full time

    Care Team Leader - Mental Health ServicesCourtyard Care is seeking a dedicated and compassionate Care Team Leader to join our team in providing high-quality support and care to young people with mental health needs.Key Responsibilities:Lead the day-to-day management of a shift under the guidance of the Registered Manager Provide guidance and support to team...

  • Children's Care Team Leader

    2 weeks ago

    Salford, Salford, United Kingdom Courtyard Care Full time

    Care Team Leader OpportunityCourtyard Care is seeking a dedicated and compassionate Care Team Leader to join our team in supporting young people with mental health needs.Key Responsibilities:Lead the day-to-day management of a shift under the guidance of the Registered Manager Provide practical assistance and emotional support to empower your team Support...

  • Children's Care Team Leader

    1 week ago

    Salford, Salford, United Kingdom Courtyard Care Full time

    About Our ServiceWe are a leading provider of residential care services for young people with mental health needs. Our 3-bedroom home in Salford offers a therapeutic environment where young people can express and manage their emotions, learn new coping skills, and develop a sense of independence.The RoleWe are seeking a highly motivated and experienced Care...

  • Senior Healthcare Assistant

    1 week ago

    Salford, Salford, United Kingdom TEAM Full time

    We are seeking a highly skilled and compassionate Senior Healthcare Assistant to join our team at a beautiful, warm, and welcoming 98-bed Care Home that specialises in Residential, Nursing and Dementia Care.As a Senior Healthcare Assistant, you will play a vital role in meeting the personal care and hygiene needs of residents, promoting their dignity and...

  • Team Leader

    2 days ago

    Salford, Salford, United Kingdom Pick for Britain Full time

    About the RoleWe are seeking a highly skilled Team Leader to support our Store Manager in driving commercial growth and developing a team culture that prioritizes customer satisfaction.The ideal candidate will be comfortable reviewing store performance data and have a passion for celebrating customers' life moments.Key ResponsibilitiesSupport the Store...

  • Team Leader

    2 days ago

    Salford, Salford, United Kingdom Pick for Britain Full time

    About the RoleWe are seeking a highly skilled Team Leader to support our Store Manager in driving commercial growth and developing a team culture that prioritizes customer satisfaction.The ideal candidate will be comfortable reviewing store performance data and have a passion for celebrating customers' life moments.Key ResponsibilitiesSupport the Store...