Current jobs related to Customer Care Team Leader - Salford, Salford - Marlowe Fire and Security
-
Customer Care Team Leader
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and motivate...
-
Customer Care Team Leader
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and motivate...
-
Customer Care Team Leader
2 months ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and...
-
Customer Care Team Leader
2 months ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and...
-
Customer Care Team Leader
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and motivate...
-
Customer Care Team Leader
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and motivate...
-
Customer Care Team Leader Position
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team Leader PositionMarlowe Fire & Security is seeking a skilled Customer Care Team Leader to lead and manage a team of customer care representatives. The ideal candidate will have a proven track record in customer care leadership and be able to drive team performance while maintaining high service standards.Key Responsibilities:Lead, mentor,...
-
Customer Care Team Leader Position
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team Leader Job DescriptionMarlowe Fire & Security is seeking a Customer Care Team Leader to lead and manage a team of customer care representatives, ensuring they provide best-in-class support to our clients. The successful candidate will play a pivotal role in maintaining high service standards, driving team performance, and fostering a...
-
Customer Care Team Leader Position
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team Leader PositionMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesLead, mentor, and...
-
Customer Care Team Leader Position
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team Leader OpportunityMarlowe Fire & Security is seeking a skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesLead, mentor, and...
-
Team Leader
4 weeks ago
Salford, Salford, United Kingdom Meridian Health and Social Care Full timeTeam Leader OpportunityA dynamic and rewarding role has become available for a Team Leader to join our team at Meridian Health and Social Care in Salford.Key Responsibilities:Undertake initial assessments for new service users to ensure they receive person-centered care.Promptly report any relevant issues concerning the care of service users to the care...
-
Team Leader
4 weeks ago
Salford, Salford, United Kingdom Meridian Health and Social Care Full timeTeam Leader OpportunityA dynamic and rewarding role has become available for a Team Leader to join our team at Meridian Health and Social Care in Salford.Key Responsibilities:Undertake initial assessments for new service users to ensure they receive person-centered care.Promptly report any relevant issues concerning the care of service users to the care...
-
Children's Residential Care Team Leader
2 months ago
Salford, Salford, United Kingdom Swanton Care & Community Ltd Full timeJob SummaryWe are seeking a highly skilled and compassionate Care Team Leader to join our team at Swanton Care & Community Ltd. As a key member of our residential care team, you will play a vital role in providing high-quality care and support to children with complex needs.Main ResponsibilitiesLead the day-to-day management of a shift, providing practical...
-
Children's Residential Care Team Leader
2 months ago
Salford, Salford, United Kingdom Swanton Care & Community Ltd Full timeJob SummaryWe are seeking a highly skilled and compassionate Care Team Leader to join our team at Swanton Care & Community Ltd. As a key member of our residential care team, you will play a vital role in providing high-quality care and support to children with complex needs.Main ResponsibilitiesLead the day-to-day management of a shift, providing practical...
-
Children's Residential Care Team Leader Position
2 weeks ago
Salford, Salford, United Kingdom Swanton Care & Community Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Care Team Leader to join our team at Swanton Care & Community Ltd. As a Care Team Leader, you will be responsible for leading a team of care workers and providing high-quality care to children with complex needs.Main ResponsibilitiesLead a team of care workers to provide high-quality care to...
-
Team Leader Position
4 weeks ago
Salford, Salford, United Kingdom Meridian Health and Social Care Full timeA dynamic opportunity has arisen for a Full Time Team Leader to join Meridian Health and Social Care in Salford. This position is based in the office and in the field, offering a unique blend of work environments.We offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, and full training and ongoing support to ensure our...
-
Team Leader Position
4 weeks ago
Salford, Salford, United Kingdom Meridian Health and Social Care Full timeA dynamic opportunity has arisen for a Full Time Team Leader to join Meridian Health and Social Care in Salford. This position is based in the office and in the field, offering a unique blend of work environments.We offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, and full training and ongoing support to ensure our...
-
Salford, Salford, United Kingdom Courtyard Care Full timeAbout the RoleWe are seeking a highly skilled and compassionate Children's Mental Health Care Team Leader to join our team at Courtyard Care. As a key member of our residential team, you will play a vital role in supporting the Registered Manager in the day-to-day management of a shift.Our 3-bedroom home in Salford provides a therapeutic environment for...
-
Theatre Team Leader
3 weeks ago
Salford, Salford, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Theatre Team Leader to join our team at Ramsay Health Care UK Operations Limited. As a key member of our Theatre department, you will be responsible for leading a team of surgical scrub practitioners and ensuring the smooth operation of our theatres.Key ResponsibilitiesLead a team of surgical...
-
Theatre Team Leader
3 weeks ago
Salford, Salford, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Theatre Team Leader to join our team at Ramsay Health Care UK Operations Limited. As a key member of our Theatre department, you will be responsible for leading a team of surgical scrub practitioners and ensuring the smooth operation of our theatres.Key ResponsibilitiesLead a team of surgical...
Customer Care Team Leader
2 months ago
About the Role
We are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire & Security. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.
Key Responsibilities
- Lead, mentor, and motivate a team of customer care representatives to achieve and exceed performance targets.
- Handle customer escalations and complex queries, providing solutions and ensuring customer satisfaction.
- Monitor team performance through KPIs and provide regular feedback and coaching to drive continuous improvement.
- Develop and implement strategies to enhance customer care processes and increase efficiency.
- Collaborate with other departments to resolve issues and improve overall customer experience.
- Prepare and present regular reports on team performance and customer feedback to senior management.
- Ensure compliance with company policies and procedures, maintaining a high level of professionalism and integrity within the team.
- Participate in the recruitment and training of new team members, ensuring they are well-prepared to meet company standards.
Requirements
We are looking for a candidate who has:
- Proven experience in a customer care or customer service leadership role.
- Strong leadership and people management skills, with the ability to inspire and develop a team.
- Excellent communication and interpersonal skills, with the ability to handle difficult situations with tact and professionalism.
- Solid understanding of customer care processes and best practices.
- Proficiency in using customer service software and tools.
- Ability to work under pressure and manage multiple priorities effectively.
- A problem-solving mindset with a focus on delivering positive outcomes for customers.
- Self-motivation, with a proactive approach to workload.
- Excellent administration skills.
- Analytical in approach.
- Experience of manipulating data using Microsoft Excel and other appropriate packages.
- The ability to handle multiple priorities with a structured approach.
What We Offer
We offer a competitive salary, a comprehensive benefits package, and opportunities for professional development and growth. If you are a motivated and experienced customer care professional looking for a new challenge, please apply today.
About Marlowe Fire & Security
We are a leading provider of fire and security solutions, operating nationally across all industries. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
