Operations Team Lead

6 days ago


Derby, Derby, United Kingdom SMS Environmental Full time
About the Role

We are seeking a highly skilled and experienced Regional Service Delivery Team Leader to join our team at SMS Environmental. As a key member of our operations team, you will be responsible for leading a small coordination team and partnering with operations coordinators to schedule works to required deadlines.

Key Responsibilities
  • Lead and manage a small coordination team to ensure effective utilisation and calendar management of our PPM team.
  • Support Area Managers in hiring, including interviewing and shortlisting.
  • Train new team members in line with company standards.
  • Adhere to deadlines by communicating expectations to team members, setting goals, motivating team members, and disciplining where necessary.
  • Create unallocated reports and Engineer reporting.
  • Book Engineer parking and manage vehicles.
  • Ensure timely completion of Job processing (self completion or delegation).
  • Assist managers with supervisory duties.
  • Flexible to provide assistance across operational requirements.
Requirements

To be successful in this role, you will need:

  • Previous supervisory and team leadership experience within an operational role.
  • Skills within a customer service delivery environment.
  • Understanding of requirements for working in a high compliance organisation.
  • Experience creating service delivery reports for senior management, including KPI and SLA reporting.
  • Continuous process improvement and experience working within a matrix organisation.
  • Good IT knowledge, including experience with Google and Microsoft suite.
  • Disclosure and Barring Service clearance (ability to pass a DBS check).
Benefits

We offer a competitive salary, 30 days holiday including bank holidays, enhanced sick, maternity & paternity pay, and a range of other benefits including:

  • Employee Assistance Plan including a 24/7 free confidential helpline.
  • Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
  • Extra bonus holiday for birthday on completion of 2 years' service.
  • Private Health Cover or Alternative Cash Plan on completion of 2 years' service.
  • Cycle to work scheme.
  • Long service rewards from 1 years' service.
  • Free eye check.
  • Support to gain further training and qualifications.


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