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Customer Support Specialist

2 months ago


Chichester, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time
Junior Service Desk Analyst

We are seeking a motivated and enthusiastic Junior Service Desk Analyst to join our client's busy team in the West Sussex area, close to Gatwick Airport.

As a 1st Line Support Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues either over the telephone or desk-side.

While previous experience is not essential, a keen interest in IT and a willingness to learn quickly are essential. Previous customer service experience and ITIL awareness or Foundation certification are preferred.

The successful candidate will be flexible, enthusiastic, and self-motivated, with a strong desire to learn and grow in their career.

Our client offers a competitive salary in the region of £22,000, depending on experience, as well as an excellent benefits package, including bonus schemes, healthcare, and more.

Key Requirements:
  1. ITIL Accreditation or working towards/previous Customer Service experience
  2. Windows 7
  3. MS Office 2010/2013
  4. Previous 1st Line Support Experience
  5. Experience of working to SLAs both Team and Individual

If you don't have all of the required experience, please still apply, as our client is keen to find the right person for the role, regardless of experience.