Network Infrastructure Technician

1 week ago

Exeter, Devon, United Kingdom Modern Networks Ltd Full time
Job Description

About Modern Networks Ltd

Modern Networks Ltd is a leading provider of information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today, partnering with technology vendors to deliver market-leading technology solutions that enable organisations to increase their business efficiency, improve customer service, and reduce business costs.

Job Summary

We are seeking a skilled Technical Support Specialist to join our growing team. As a Technical Support Specialist, you will form part of a team that works closely with customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

Key Responsibilities

  • Provide technical escalation support for 1st line team members and ensure technical escalations to 3rd Line are informative and precise.
  • Attend customer sites for PC installs, switch installs, internet line switch overs, and new printer installations.
  • Respond to escalated, complex, and high-impact issues within Service Level Agreements (SLA).
  • Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and Information systems.
  • Create knowledge articles for peer use and knowledge transfer.
  • Provide training where necessary to all team members.
  • Identify inefficiencies, recommend improvements to support continuous service improvement standards, and assist with their implementation.

Requirements

  • Experience in an ITIL Service Desk.
  • Strong understanding of core systems including O365, Azure, Domain administration.
  • Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies, including basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc.

What We Offer

  • Great prospects for career growth and development.
  • Knowledgeable, high-achieving, experienced, and fun colleagues.
  • A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
  • Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us better.

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